Refund policy

How are returns made?

  • If for any reason, a refund will be made to the product you purchased and received, after informing us of the reason for the return by e-mail and receiving confirmation. 

  • You must deliver it to the relevant Cargo branch with the Shipping Code delivered to you by us.

  • When the product reaches us, the process will proceed in line with your request. 

  • Returns made without approval will not be accepted.

  • Refunds can be made within 30 days of ordering the product, but the product must be unused.

  • Important! In case of a return, all shipping charges (sending and return) will be paid by you, and the product price (excluding the shipment) will be refunded. 

How to cancel an order? 

  • If one / some / all of the paid products or products will be cancelled in your order placed, you should contact us immediately by e-mail. The e-mail address is available on our website.
  • Important! If you have a cancellation request for the shipped orders, all shipping charges (sending and return) will be paid by you, and the product price (excluding the shipment) will be refunded.